Refund page

 

For non-refundable or exchangeable products  

However, please note that some of our products are non-refundable and non-exchangeable. They are generally indicated at the bottom of the product description. 

In case the product never gets delivered to you, or the product delivered to you is damaged, or the condition is suspicious, or the wrong products are, then you will need to apply for a refund with evidence of damage or wrong product by submitting a photo of the products.

Please note that the product will have to be returned in its original package.

The product will be analyzed, and we will let you know how to proceed with the damaged product. 

Please note any other reason after purchasing the product will not be refundable or exchangeable.

For refundable and exchanged products 

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

 To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

Submit a return request -Guideline. 

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, 
and then request a return.

1. Log in to your account:
    1. In the "Email" field, enter your email address and click "Continue".
    2. In your email account, open the email sent from our store and copy the six-digit verification code 
included in the email.
    3. Return to the online store and enter a six-digit verification code.
2. Click the order for which you want to submit the return.
3. If your order has more than one item, select the items you want to return.
4. Select a return reason and add a note for the store.
5. Click "Submit request".

If your return request is approved and requires shipping, then you receive an email with shipping instructions 
and a return shipping label. After the product is returned, you receive a refund.

You can always contact us for any return questions at info@nobletick.com.

 Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damagedor if you receive the wrong item so that we can evaluate the issue and make it right.

 Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 European Union 14-day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded using your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please get in touch with us at info@nobletick.com